Served!

How do I train my staff to respond the way I would?

Consider this: If guests wait a long time for a table, and the Manager sends over a complementary round of drinks, with gracious thanks, the serving staff will likely react with the same sense of “making the customer happy” and may feel equally empowered to follow through in kind. Similarly, a Manager oblivious to his guests’ frustration sets a poor example for his staff on how to treat guests. In the absence of clear communications on the subject, the staff will act on their own assumptions of how best to handle the situation. Let’s hope it’s better than the oblivious Manager!

What’s the real cost of theft?

It's more than the cash missing from the drawer! Unfortunately, one person stealing often means others are doing it as well. Equally devastating is the long-term impact on your staff that, willingly or not, becomes part of a “theft culture.” Organizations that allow theft to continue and make little effort to prevent it, silently signal to their staff that this behavior is allowed. Other bad behaviors quickly become the norm, and morale sinks with it.

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Invision Consulting Forms Strategic Partnership with Denichaud Consulting, Inc.

and thus media online custom essay writing service and as a consequence media using the web New York, NY October 1, 2014. Invision Consulting is excited to announce that it is expanding its business services to provide talent management and advisory services specifically tailored to the needs of fine dining and nightclub venues. Invision has partnered with Denichaud Consulting Group, Inc., a Toronto based company, to develop tailored recruitment, training and learning programs for hospitality managers and employees. Linda Pratt, CEO...
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Betrayal When Someone You Love Betrays You

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