Like Sgt. Joe Friday on Dragnet, Invision asks its shoppers for a similar scope of information: Just the facts! Our shoppers are trained to provide a fact-based, first-person account of their guest experience, and our editors are also mindful of the strong connotations carried by certain words and phrases.
It's more than the cash missing from the drawer! Unfortunately, one person stealing often means others are doing it as well. Equally devastating is the long-term impact on your staff that, willingly or not, becomes part of a “theft culture.” Organizations that allow theft to continue and make little effort to prevent it, silently signal to their staff that this behavior is allowed. Other bad behaviors quickly become the norm, and morale sinks with it.