Similar to reviewing the numbers each day, a shopping program is a control system to ensure your operations are running smoothly and an early alert to potential issues. Invision’s shopping programs provide an unbiased perspective on how well your expectations of service and hospitality are being executed. It can also be an effective tool to discuss expectations with staff, track improvements and reward team performance. We work closely with our clients’ management teams to tailor shopping programs to clients’ unique style of hospitality. Our shoppers are highly trained observers that understand what should happen at each point in the service script and know how to discretely test and evaluate the subtleties of service and hospitality in any number of scenarios. Many of our shoppers have been part of our team for over three years.
There’s no place quite like Las Vegas and that includes the demands on mystery shopping programs. Invision Consulting has partnered with a specially licensed private investigator (License #1182) to comply with the statutes governing mystery shopping in the State of Nevada. We address a wide range of service, hospitality and compliance issues which are unique to the Las Vegas market and some of the world’s top-grossing nightclubs, restaurants and lounges.