When people rave about a dining experience or their VIP service at a nightclub, what consistently stands out is how they felt they were treated. This feeling of being valued has everything to do with the way your staff interacted with the guest and whether the guest will return to repeat the experience. In an environment where the team culture directly impacts how service is delivered and what a guest experiences, nurturing your staff’s interpersonal skills and awareness (the soft skills) is a competitive advantage. An enthusiastic, self-motivated staff that feels valued by the ownership simply delivers more to the guest experience. They also stay with the company longer, more readily suggest improvements, and are less tolerant of theft or other types of poor performance on the part of their teammates. Our talent management services work hand-in-hand with Mystery Shopping programs to help clients build high-performing management and floor staff and support a culture of outstanding hospitality.
Reducing the cost of turnover by hiring candidates with the right “fit” for your organization can be dramatically enhanced with the use of assessment profiles. The profiles are also a powerful way to build employees’ interpersonal awareness and communication skills, as well as informing management’s retention and succession planning. Effectively support and empower their staff Cultivatetheir staff Cultivate employees’ growth Address issues of non-performance within their teams Effectively support and empower employees’ growth Address issues of non-performance within their teams Effectively support and empower their staff Cultivate employees’ growthReducing the cost of turnover by hiring candidates with the right “fit” for .
These carefully designed half-day sessions are tailored to the specific goals of senior management and focus on the critical role managers have in reinforcing a high performance culture. These sessions allow managers to explore and discuss in a safe environment the issues surrounding performance within their teams and develop a more thoughtful approach to addressing challenges. Managers leave the session with an understanding of how to: