How can we help?
Even if your guests were promptly escorted to their tables, meticulously served and everything within sight was spotless—among every other detail of your service script—the guest may still feel “the service was too stuffy” or a dozen other similar complaints. What they’re most likely referring to is how they were made to feel rather than the mechanics of the experience. We understand the nuances in service excellence, and so do our shoppers. Partnering with us helps maintain service standards and guest satisfaction in your hotel, restaurant, nightclub, or retail locations. Ironically, every hospitality issue is within your staff or managers’ power to address if they know what to do and feel empowered to take action. Our mystery shopping programs are tailored to help management monitor staff performance and build their capabilities.