Shoppers

Interested in becoming a mystery shopper?

Our shoppers have diverse backgrounds and interests but share two important qualities: First, they are great observers. Second, they know how to separate fact from opinion.

DO YOU…

Enjoy upscale hotel, fine dining, or nightclub scenes, while discerning precisely what makes it "excellent?"

Observe small and important details in a service script and how they improve the value of the experience?

Understand the subtleties of menu pricing in the context of the guest experience.

Possess writing and observation skills that facilitate fair and fact-based evaluations of the guest experience.

we expect our shoppers to:

Abide by the Invision Consulting Shopper Procedures and Guidelines and Shopper Confidentiality Agreement that cover shopper professionalism, shop preparation and execution, report writing and reimbursements. Shop reports are completed online within 36 hours of the shop date-- depending on the nature of the shop, you will require 60-120 minutes to write your report. Hotel shops done over more than one full day may require more time.

Provide substantial fact-based details that support the report scores and rationalize every major finding.

How to Sign up

Send your resume and a 2-3 paragraph cover letter to us at training@invisionconsulting.com. In your cover letter, describe why you would like to be a member of our shopper team, what skills and experience make you a good fit, and why you feel qualified. If your cover demonstrates strong writing skills and "fit," we will contact you to complete shopper training.

Shopper Testimonials

Shopper Reviews

"Shopping with Invision has been one of the most enjoyable jobs I've ever had. I have gained so much knowledge around cocktails, cuisine, and the restaurant and club scene in NYC. It's a super satisfying gig, and not just because of the delicious food and drinks. I have actually given feedback that I noticed was incorporated in my next visit to a restaurant!"

— EC

"Being a shopper with Invision is a truly unique and fun way to experience New York’s dynamic dining and nightlife scene. Secret shopping allows me to try out exciting restaurants and dishes while earning some extra income, and I love that I can bring a guest along! The Invision team is professional and a pleasure to work with. They set clear and high expectations for their shoppers, so I feel good knowing that I am part of a team that is providing a high-quality service that will benefit the businesses and their guests."

— SE

"It has been a phenomenal experience working with Invision as a mystery shopper for almost six years. It gives me great satisfaction to know that my constructive feedback and unique insights as a diner provides real value-added benefits to restaurateurs in improving the quality of the food, service and overall customer experience. At the same time, eating at these fine establishments and enjoying unique, delicious and varied local cuisine throughout New York City has been an incredibly special treat! For many years now, Invision has built up a solid reputation of assisting clients improve their business’ bottom line and I hope that it continues to deliver for many years to come!"

— JM

"What began as an opportunity to learn more about the food scene in NYC has evolved into a true passion for food, hospitality, and the hard work required to make that machine run in the greatest city in the world. I am grateful for InVision as they've allowed me the opportunity to get to know the culinary world on an intimate level unfamiliar to most."

— EH

To apply, please submit a “new shopper registration” entry.

Email training@invisionconsulting.com after you complete the registration form.

New Shopper Registration

Shopper Training Program

Shopper Training Program Overview

As a Mystery Shopper you are an “undercover guest.” You will be responsible for providing our clients with a clear, detailed, and factual evaluation of your guest experience. Invision Consulting’s goal is to provide our clients with a clear picture of how their staff, systems and procedures, cuisine and ambiance combine to create the best possible experience for their guests. We require our shoppers to follow Invision’s Procedures and Guidelines, and Standards for Professional Behavior which will be shared during our required New Shopper Training Class. A dining shop typically involves dinner or lunch at a specified location. During your visit, you will make detailed observations in accordance with our methodology and observation tactics. A nightclub or bar assignment focuses primarily on compliance protocols and theft schemes, in addition to bar guest service and ambiance. Hotel assignments typically involve a minimum of one overnight stay and may include other venues or amenities on the hotel or resort property.

We’re committed to helping our clients consistently deliver outstanding guest experiences. Our Shoppers play a critical role in fulfilling that promise.

A note regarding Las Vegas Training

In accordance with Nevada Revised Statutes 648.060 and 648.063, we have partnered with two licensed P.I. firms (P.I. License #1182 and #1421) to legally conduct our mystery shops in Las Vegas. Our partnership has allowed us to leverage our collective experience in mystery shopping and the guest experience.

Frequently Asked Questions

Do I have to pay for training and what is involved?

Invision’s New Shopper Training Class is a prerequisite to participation in the program; materials and classroom training are offered free of charge. Preparation for the class includes reviewing our Procedures and Guidelines manual, taking a quiz, and writing a “training evaluation” using our online system. Preparation requires approximately 3-4 hours over a period of about two weeks, prior to the class. You will receive feedback on your training preparation prior to class. Invision’s New Shopper Training Class is conducted online via Google Hangouts.

Do I need to sign a contract to join the Shopper Team?

No, but we do ask before releasing any training class preparation materials to you, that you sign a Shopper Confidentiality Agreement during the registration process. at the beginning of training preparation for the class. This insures that our materials and results are kept confidential, and that you agree to having read and understood our Procedures and Guidelines, and Standards for Professional Behavior.

Are Shopper Reports Published?

No. Our shop reports are confidential and only made available to our clients. Once you submit your report, our Editors will do a Quality Assurance Check on it, and once it is approved, it will be released to the client.

What is included in my reimbursement pay for my Shop Report?

The primary pay for your report is reimbursement for your meal and bar expenses, plus the earned incentiveor bonus. Incentives are paid on all shops where the shopper earnes a grade of 90% or above on their writeup. All Nightclub and Lounge shops pay incentives ranging from $75 – $125, for example. Parking and travel expenses are typically not covered, but we pay a base amount on every completed shop that helps to cover these incidentals. Coat check and restroom attendant tips are covered where we are asked to evaluate these facilities.

How quickly do I get paid and how am I paid?

We pay your base pay and reimbursement within 30 days by Chase Quick Pay / Zelle Pay. In addition, if you score above a 90 or above on your written report you will receive the incentive for the shop with this payment.

Shop Assignments are communicated to the Shopper Team by email at the beginning of each month. Assignments are filled on a first-come-first served basis with consideration to your shop history. We rotate shoppers so that you will not return too frequently to a given location. Throughout the month, you will receive an updated list of the remaining shops available. Our shoppers are considered independent contractors and may request or decline assignments as they see fit.